Track your order

Two fields, both from your confirmation email: the Order ID and the order email. That is enough to pull up the current status.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

  • Your Order ID is issued by Pelvera Mansion and appears on the order confirmation email. Use it on this page and in any message to us.
  • The tracking number is issued by the courier after the parcel leaves Thane. It is emailed to you and used on the courier own website.

When tracking updates

For the first 1-2 business days the parcel is still with us being packed, so tracking stays quiet. From dispatch, allow 4-7 business days to metro cities and 7-11 business days to the rest of India – as estimates rather than promises.

Rugs and heavy textiles

Rugs ship rolled and are bulky rather than heavy, so they sometimes travel on a different service from a compressed bedding parcel. A separate tracking reference for each is normal on a mixed order.

If tracking has not moved

Courier scans can lag by a day, particularly over weekends and public holidays. If there has been no movement for more than two business days, email [email protected] with your Order ID and we will chase it.

Questions: [email protected] · +91 7302123454 · Customer service hours: Monday–Sunday, 9 AM – 10 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

Tracking shows delivered but nothing arrived

Check with anyone else at the address and with immediate neighbours first, since couriers sometimes leave a parcel next door. If it is still missing, write to [email protected] with the Order ID within 48 hours of the delivery scan.