Return and refund policy
Returns are accepted on most of the catalogue. The four things worth being aware of are the window, the condition requirement, who pays the return delivery, and when the refund lands.
The window for returns
You have 10 days from delivery to raise a return. The deadline applies to telling us, not to the item physically arriving back.
Paid twice by mistake
A double payment on one order is refunded within 5 business days of us confirming the duplicate transaction. Nothing needs to be returned first – it is not a return, it is a payment error.
Exclusions
Some things fall outside this policy: anything made or personalised to your own specification; clearance items where the product page says non-returnable; and items sent back without their original packaging where that packaging is part of the product itself.
Condition of returned items
- Unused and in its original packaging, with all parts and accessories included.
- The order invoice from the parcel sent back with the item.
- Items that have been used, installed, altered or washed cannot be accepted unless they arrived faulty.
Swapping an item
Pelvera Mansion does not offer a direct exchange. To get a different item, return the one you have under this policy and place a new order. Doing it that way means the replacement is not held up waiting for the return to arrive.
Who covers the return cost
- Change of mind: the customer arranges and pays for return delivery.
- Damaged, faulty, wrong or incomplete: after confirmed as our error, Pelvera Mansion covers or reimburses the return delivery cost.
Faulty, wrong or missing items
Contact [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended. We review what you send and arrange a replacement or a refund where applicable. A claim is not refused solely because there is no video.
When the money comes back
After a returned item reaches us and passes the condition check, the refund is issued within 7 business days to the original payment method. For a COD order, the refund goes to bank or UPI details you provide. No restocking fee is charged.
Returning textiles
Bedding and textiles must come back unwashed and unused with the original packaging. After a sheet set has been through a wash we cannot resell it. A rug can be unrolled and looked at, but not laid and walked on, before deciding.
Warranty
Pelvera Mansion does not provide an additional warranty through this store. Where a warranty is stated on a product page, that warranty applies according to its own terms.
Sending an item back
Returns go to the business and order fulfilment address: Hajuri dargha, Noori Rd, near hanuman mandir, Wagle Estate, Ambika Nagar No 3, Thane, Maharashtra 400604, India. Please contact [email protected] before sending anything back so the return is logged against your Order ID.