Shipping policy
Pelvera Mansion trades online only and does not run a customer-facing showroom. Where an address appears on this site it is the business and order fulfilment address, not a retail counter.
Orders are packed and dispatched from Thane. An order placed before 3:00 PM IST on a business day is normally processed the same day; anything after that cut-off is processed the next business day. Sundays and public holidays do not count as business days.
How delivery works
Two things add up to your delivery time – the days we need to pack, and the days the courier needs to travel. They are listed separately so the arithmetic is visible.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
Treat these as estimates, not guaranteed dates. Courier load, weather and local conditions all shift them.
Charges
Two rates, nothing else: ₹49 flat under ₹999, and free delivery from ₹999 upwards. There is no per-item charge and no surcharge by region. The applicable amount appears before checkout is completed.
COD orders
Cash on Delivery is available for eligible orders and PIN codes, with no additional COD fee. Payment is made to the delivery agent when the parcel arrives. Some remote PIN codes are not serviceable for COD; checkout will tell you if in force to your address.
Where the parcel is
After the parcel leaves Thane, a tracking reference is emailed to the address on the order. That tracking number comes from the courier and is not the same as your Order ID. The Track your order page shows current status.
Where orders go
We deliver anywhere in India. We do not offer international shipping.
Packing home textiles
Sheet sets, dohars and throws are vacuum-compressed or roll-packed so a large item travels as a manageable parcel. Rugs ship rolled rather than folded; folding sets a crease that takes days to drop out. Coir doormats are heavy for their size and ship on their own.
Problems on delivery
Where a parcel arrives damaged, or the contents are wrong or incomplete, contact [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes the check faster. The Return and refund policy sets out what happens next.
Questions about a delivery: [email protected] or +91 7302123454. Customer service hours: Monday–Sunday, 9 AM – 10 PM IST