Privacy policy

Short version first: we collect what is needed to pack an order, get it to you, and answer questions about it. Nothing beyond that. The detail is below.

Cookies

Essential cookies keep your cart and checkout working. The store does not run advertising or profiling cookies.

Who it is shared with

Your details go to the delivery partner handling your parcel, the payment processor, and the hosting provider – the three services needed to operate the store – plus anyone the law obliges us to tell. That is the complete list. No selling, no renting, no marketing lists.

How long it is kept

We hold order records for as long as returns, queries and accounting reasonably require, plus any period applicable law imposes.

Your rights

The Digital Personal Data Protection Act, 2023 (DPDP 2023) and the Information Technology Act, 2000 (IT Act 2000) give you four practical rights here: see what is held, have it corrected, have it erased where no legal duty requires us to keep it, and withdraw consent where processing rests on consent. Email [email protected] with your Order ID to use any of them.

What is collected

Three categories. Order details – your name, delivery address, phone number and email address, without which an order cannot be packed, couriered or discussed. Order history – what was bought and when, which is what makes a return or a query checkable. And technical data, meaning the standard information a browser sends to load a page.

What is not collected

There are no card details on file, because cards are not accepted here at all. UPI authorisation happens in your bank app and the PIN never reaches us.

Grievance contact

Privacy complaints go to the grievance contact: [email protected]. Being a small operation, Pelvera Mansion has not appointed a separate named officer – the person who runs the shop deals with these directly and acknowledges within one business day.

Security

The site is served over HTTPS. Access to order records is limited to the people who need it to fulfil and support orders. No system is perfectly secure, and we do not claim otherwise.

Changes

If this policy changes, the updated version is published on this page.

Marketing

We do not run a marketing list. If you receive email from us it will be about an order you placed or a question you asked, not a promotion.

Accuracy

If an address or a phone number on an order is wrong, tell us before dispatch and we will correct it. After dispatch the courier holds the address and a change may not be possible.