Cancellation policy

Before dispatch, cancellation is free and unconditional. No fee is charged for cancelling and nothing is held back as restocking.

Cancellation by Pelvera Mansion

From time to time an order has to be cancelled from our side – stock that proves to be unavailable, an address a courier cannot service, or a pricing error on a listing. We contact you at [email protected] and refund any amount paid in full within 5-7 business days. Nothing is deducted.

How to cancel

Send the Order ID and the order email to [email protected], or ring +91 7302123454. Customer service hours: Monday–Sunday, 9 AM – 10 PM IST

Timing

Timing counts. The daily cut-off is 3:00 PM IST; orders in before it are usually packed the same day, so a cancellation has the best chance if it arrives before then. After a parcel leaves Thane cancellation is no longer possible and it turns into a return under the Return and refund policy.

Refund after cancellation

Paid up front? The refund is issued within 5-7 business days back to the original payment method; bank and UPI clearing times then apply. Paid Cash on Delivery? Nothing was taken before dispatch, so there is no refund to make.

Compressed items

Bedding is vacuum-compressed at packing, which cannot be reversed without repacking. Cancel before that stage where possible.

Repeated refusal of COD parcels

Repeated refusal of COD parcels can lead to prepayment being required on subsequent orders, after we have told you.

Changing an order instead of cancelling

If you want a different size or colour rather than nothing at all, say so – before dispatch we can often amend the order rather than cancel and re-place it, which is faster.

If the courier already has it

After a parcel is with the courier we cannot recall it. You can refuse the delivery, in which case it comes back to us and is refunded, or accept it and return it under the Return and refund policy.